Online Maintenance Request
We pride ourselves on our maintenance staff and the quality of services that they provide. If you have a maintenance concern, please call (540) 427-6956 to report the problem.
General maintenance repairs (non-emergency) will be performed during normal weekday business hours on a first-come, first-served basis. Our goal is to provide our residents with speedy, efficient service on all requests, usually within 48 hours. From time to time, however, unexpected delays can occur due to unforeseen circumstances (back-order on appliance part, emergency maintenance situations, etc.). We encourage any feedback that you may have regarding our maintenance services. Please feel free to contact the business office at (540) 427-6956 should you have any questions or comments.
We will also respond to an emergency maintenance call after 5:00 p.m.
Please call (540) 427-6956 to report any emergency problems categorized in the following list:
- No electricity, call American Electric (800) 956-4237
- Loss of heat if outside temperature is below 60 degrees
- Stopped up toilet if it is the only toilet in your home
- Uncontrollable running water including pipe leaks, sewer back-up, or hot water heater leaks.
- Loss of air conditioning if outside temperature exceeds 80 degrees
- No hot water
- Inoperable refrigerator after 24 hours
- Security problems, broken locks, broken doors, broken glass, etc.
- A noticeable gas smell or odor either inside or outside your home
- Any kind of electrical sparking of the stove, electrical sockets, etc.
In case of FIRE, CALL 911
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| Please describe your problem in detail: |
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| Please describe any pets: |
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Do you have an alarm system?
*Please do not arm it until repairs are completed*
I grant permission for Glade Creek Apartment employees to enter
my apartment/townhome in my absence to complete all requested work including
any follow-up visits. (If you selected No, We will not proceed
with your request until you call to schedule your appointment. Please
call our office at (540) 427-6956 to schedule an appointment.)
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